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Frequently Asked Questions

Netflix is a streaming service that offers a wide variety of award‑winning TV shows, movies, documentaries, anime, and more on thousands of internet‑connected devices. You can watch as much as you want, whenever you want — all for one low monthly price. There's always something new to discover, and new TV shows and movies are added every week!

If you're having trouble signing in, be sure you're using the correct email/phone and password. You may need to reset your password or check that your device or network is working properly. If you receive an error message, visit Netflix Help for troubleshooting tips like resetting passwords or updating apps.

Netflix accounts are intended for people living in the same household. If someone outside your household wants access, you'll need to purchase an extra member slot on Standard or Premium plans

Extra members are users you add from your account—each gets their own profile, email, and password. They’re limited to 1 device and, depending on your plan, may have ads or HD video only

Netflix bills you monthly on the date you subscribed. Billing may vary if that date doesn't exist in a month (e.g., 31st) or due to time zone differences. You can update payment info or view history in your account settings

Use a unique, strong password, sign out of unused devices, avoid phishing scams, and enable two‑step verification if available. Always check your account activity and report anything suspicious

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